FAQ

FanimeCon 2012 Attendee Registration FAQ
(Last updated: May 05, 2012)

Registration Hours for FanimeCon 2012

**Thursday: 4:00 p.m.-8:00 p.m.
Friday: 8:00 a.m.-7:00 p.m.
Saturday: 8:00 a.m.-7:00 p.m.
Sunday: 8:00 a.m.-7:00 p.m.
Monday: 8:00 a.m.-12:00 p.m.

**Please note that registration is open on Thursday ONLY for members who registered and paid online before May 11th (i.e. Pre and Early Registration)!

FanimeCon 2012 At-Con Prices
Full Weekend (Friday through Monday): $65
Friday: $35
Saturday: $40
Sunday: $40
Monday: $30
Half-weekend (Sunday and Monday only): $55
Child (10 and under): Free with paid membership

Pre-Registration

Q: What is Pre-Registration?
A: It is the the first online form of registration. As a thank you for pre-registering, members will get a souvenir badge.

Q: When/Where can I pick up my membership for Pre-registration?
A: Pre-registration members can pick up their badge starting on Thursday, May 24th, 2012; they will not be mailed to you beforehand. You can pick up your badge at the Pre-Registration/Early Registration area straight from the main doors of the San Jose Convention Center.

Q: So I pre-registered, but does that mean that I HAVE to pick up my badge on Thursday?
A: No, Thursday is an additional option for Pre-registration members who wish to pick up their badge on that day. You can pick up your badge from Thursday-Monday during our open Registration hours.

Q: I Pre-registered at the convention last year and was wondering how I am able to confirm that.
A: FanimeCon’s Pre-Registration from the last day of FanimeCon 2011 accounts are now loaded into our servers!

You may access your account using the e-mail you registered with and the Lost Password feature at registration.fanime.com.

Q: Is there Pre-Registration for one-day memberships?
A: We do not have online registration for one-day memberships. To purchase a one day membership, please come on the day you wish to purchase it for and wait in the At-Con registration line.

Q: I cannot make it to FanimeCon 2012 anymore. Can I get a refund or give my membership to a friend?
A: Memberships are non-transferrable, and non-refundable as stated during checkout.

Early Registration

Q: What is Early Registration?
A: Early registration is the last online form of registration. It will be a full weekend membership, but you can pick up your badge in the Pre-Registration line instead at the At-Con lines. These badges are not laminated.

Q: When/Where do I go to pick up my membership for Early Registration?
A: You can pick up your badge starting on Thursday (please see the info about Thursday pickup above). You can pick up your badge at the Pre-Registration/Early Registration area straight from the main doors of the San Jose Convention Center.

Q: Is there Early-Registration for one-day memberships?
A: We do not have online registration for one-day memberships. To purchase a one-day membership, please come on the day you wish to purchase it for and wait in the At-Con registration line.

Group Registration

Q: What is Group Registration?
A: It is online registration for groups. This is so that someone can pay collectively. However, pickup is different for this type of registration. It still constitutes as Pre/Early Registration, depending on when you registered.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges- this is to prevent theft. The leader must have a valid government issued photo ID during pick-up- otherwise, no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: How long is Group Registration offered?
A: It will be offered online only, through Pre/Early Registration dates. When registering at-con, you must register separately, but you may pay collectively.

At-Con Registration

Q: What is At-Con Registration?
A: At-Con memberships range from Full Weekend to one-day memberships. The badges are not laminated and memberships can only be purchased at FanimeCon, hence the phrase “at-con.”

Q: When/Where do I go to purchase my membership for At-Con Registration?
A: You can purchase your membership starting on Friday, May 25, 2012, at the at-con registration line.

Q: Is this the only time I can purchase one-day memberships?
A: Yes.

Q: If I buy a one-day membership but I want to come back for more days, what should I do?
A: During the convention, please come to Registration and let the staff know that you wish to upgrade your badge.

Q: Are kids 10 and under free?
A: Yes, kids 10 and under are free. However, you would need to register them at-con to get their child badge.

Q: What are the at-con hours for Registration?
A: **Thursday: 4:00 p.m.-8:00 p.m.
Friday: 8:00 a.m.-7:00 p.m.
Saturday: 8:00 a.m.-7:00 p.m.
Sunday: 8:00 a.m.-7:00 p.m.
Monday: 8:00 a.m.-12:00 p.m.

**Please note that registration is open on Thursday ONLY for members who registered and paid online before May 11th (i.e. Pre and Early Registration)!

Payment

Q: What forms of payment do you accept for online registration?
A: We take major credit cards through PayPal. You do not need an account to use PayPal, just a debit/credit card. This year, we are not accepting checks.

Q: What forms of payment do you accept for at-con registration?
A: We will accept cash, checks, and credit/debit cards except American Express.

Q: So I made an online registration account before the price deadline, and now it’s after the deadline. Does this mean that when I pay, I will pay for the amount of when my account was made, or the current price?
A: You will pay the current membership price, not the price of when your account was made.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Do you give refunds?
A: As stated during checkout, we do not issue refunds.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Can I transfer my membership to someone else?
A: Memberships are non-transferrable, as stated during checkout.

Pick-Up for Pre/Early Registration Badges

Q: What time/days is Registration open at FanimeCon?
A: We will be open from Thursday to Monday of FanimeCon. Thursday, will be pick-up exclusively for Pre-Registration attendees only. Times will be announced later.

Q: What do I need to pick up my badge if I purchased my membership online?
A: Please bring a valid government issued photo ID like: a passport, driver’s license, or state issued photo ID card, along with your electronic postcard that will be attached to your registration account sooner to FanimeCon. School IDs, Driver’s/Learner’s Permit, and Birth Certificates do not count.

Q: What is the electronic postcard?
A: It is a document that you print out with your information about your registration on it. It will be available to you closer to FanimeCon – we will e-mail you and make an announcement.

Q: Why don’t you take student IDs?
A: Student IDs are inconsistent and not standardized, and as such, we cannot take them.

Q: I am under 18 and do not have a driver’s license or passport, what do I do?
A: All FanimeCon members must have valid government issued ID. If an attendee is under 18 and does not have a government-issued photo ID, they can still pick up their badge if their legal parent or guardian accompanies them and the legal parent or guardian has a valid government-issued photo ID that is consistent with information on the attendee’s registration. The parent or legal guardian is not required to purchase a badge and does not need to accompany the attendee at all times, but they will still be responsible for the attendee’s action.

Q: I am a parent or legal guardian that accompanied my child to pick up their badge; can I still accompany my child without purchasing a membership?
A: You are free to accompany your child throughout the convention concourse and video rooms, but you will not be able to enter special events or areas such as MusicFest, Black & White Ball, or the arcade/e-gaming area without a membership.

Q: Are badges mailed to my address or do I have to pick them up?
A: We do not mail badges, so you will need to pick them up during our hours.

Q: I can’t make it to the hours of Registration- can I have a friend pick up my badge for me?
A: We do not allow other people to pick up other people’s badges unless it is group registration and the leader picks up the badges.

Miscellaneous

Q: Can I come on Thursday to purchase memberships?
A: No, Thursday is only for Pre Registration members who have already paid online and wish to pick their badge up at that time.

Q: I registered online, but my information has changed/is different than what is on my identification/I want to change my information. What do I do?
A: If you have a registration account but have not purchased your membership, you may edit your information by clicking on the appropriate boxes. If you have already purchased your membership, please e-mail Registration for help.

Q: Why does my information need to match my ID?
A: This is so we can verify that the person on the badge is actually you. Otherwise, without confirmation, we cannot give you your badge.

Q: What is a “Fan Name?”
A: It’s a secondary name that can be a nickname. It is optional, but please note that it must be family appropriate.

Q: I have a 2 year old child. Do I still have to pay for a full weekend membership?
A: Child Memberships for children aged 10 and younger at the time of Fanime are free with a paid regular membership and is valid for the entire weekend. The child must be present while they register their information at Fanime and they must be accompanied at all times with a parent or legal guardian. If you need to acquire a Child’s Membership, please let a Registration Staff member know.

Q: I am buying the membership for someone else; whose name do I put on it? Mine, or the person I am buying it for?
A: Because this is a membership, please put the person’s name that is attending FanimeCon. Please do NOT put the name of the credit/debit card holder. FanimeCon memberships are non-refundable and non-transferrable.

Q: Do I HAVE to put my real name?
A: Because we check for a valid government issued photo ID when you pick up your membership, the legal names MUST match or we will not release the membership badge to you.

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